Common causes of a failed payment
- Exceeding your daily transaction limit
- Card settings do not allow online transactions
- Transaction blocked by your bank
- Room or rate are sold out
- Technical error
What can you do?
We suggest first contacting your bank first to see if your settings and limit are in order.
You can also repeat the booking attempt using a different payment method. Please make sure first to check your bank account and ensure that the transaction really did not go through.
You can also try repeating the booking process through an incognito window, or a different browser.
An important fact to keep in mind is that availability and rates are updated in real-time and are not secured until a reservation is created. If you are looking for popular dates and locations, the rates and availability can change fast.
Do you see a pending charge although no booking was created?
Worry not, this is a standard Credit Card verification process used on all online booking platforms, not only TravelPirates. This so-called reauthorization will be automatically released by your bank within 7 business days. You can read more about that here: Why do I have a pending charge on my bank account?